Types of Case Locking in Pega
There are two types of case locking in Pega infinity
- Default Locking
- Optimistic Locking
Default locking is where only one operator can view/update a case at a time the default value of the lock time is 30 mins. Optimistic locking is where multiple operators are allowed to work on the same case but only one use is allowed to update/submit the case at a time.
For example, let's say there are 3 operators working on the same case simultaneously,
Operator 1 - viewing the case
Operator 2 - viewing the case
Operator 3 - Updates/Submits a screen
--> There will be notifications on the screens of the operators 1 and 2 saying that this case is being updated by Operator 3, Refresh the screen to get latest updated values.
This can be configured on Case Settings > Locking screen
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